FAQ
Frequently Asked Questions
How do I know what hat size to order?
Use our Hat Size Guide to measure around your head where the hat will naturally sit. Keep the measuring tape snug, but not tight.
If your measurement falls between two sizes, we generally recommend choosing the larger size. Sizing tape can also be used to fine-tune the fit of a slightly larger hat.
Do all hat brands fit the same?
No. Sizing and fit can vary slightly by brand, material, crown shape and hat style.
We recommend starting with our Hat Size Guide and checking the individual product description for any additional fit notes. If we know that a particular style runs large, small or otherwise fits differently, we’ll do our best to note that on the product page.
What if my size or color is sold out?
Availability varies by style, size and color. Some hats are part of limited or seasonal buys and may not be restocked once they sell out.
Available options are shown on each product page. If a particular size or color is unavailable, it will be identified as sold out or unavailable.
Will you restock sold-out hats?
It depends on the hat.
Core styles may be reordered when inventory becomes available from the manufacturer. Seasonal colors, limited buys and special collections may not return once they sell out.
If there’s a particular hat you’re looking for, feel free to contact us.
Do you offer free shipping?
Yes! We offer free standard shipping on all hats and caps within the United States, with no minimum purchase required.
Where do you ship?
Classic City Brims currently ships within the United States only.
We do not currently offer international shipping.
Which shipping carriers do you use?
Orders generally ship using USPS Ground Advantage or UPS Ground Saver.
Classic City Brims reserves the right to select the carrier and shipping service best suited to safely and efficiently deliver your order.
How are brimmed hats packaged?
Brimmed hats require more protection than a typical apparel shipment.
We use appropriately sized packaging designed to help protect the crown, brim and overall shape of the hat while it is in transit. Brimmed hats receive this extra care at no additional shipping charge.
What is your return policy?
We want you to be comfortable with your purchase and understand the return process before ordering.
Please see our Return Policy for complete information regarding return eligibility, timing, condition requirements and instructions.
Can I return a hat if it doesn't fit?
Please refer to our Return Policy for current eligibility and return requirements.
We strongly recommend using our Hat Size Guide before ordering, and we’re happy to help with sizing questions before you make your purchase.
Are the hats sold by Classic City Brims authentic?
Yes. Classic City Brims sells genuine branded merchandise sourced through established brands, representatives, distributors and wholesale channels.
We focus on quality headwear from makers whose craftsmanship, materials and style fit the Classic City Brims assortment.
What is the Marone 1881 Select Collection?
The Marone 1881 Select Collection is a specially selected assortment of hats from Italian hatmaker Marone 1881.
We choose styles that complement the Classic City Brims approach—classic shapes, quality materials and distinctive details that make the hat feel individual without becoming overly trendy.
Availability may be limited by style, color and size.
Do you have a physical store?
Classic City Brims is currently an online retailer.
We also plan to participate in select markets, festivals and other in-person events around the Athens and Atlanta areas. Information about upcoming opportunities to shop with us in person will be shared through our website and social channels.
How can I contact Classic City Brims?
Use our Contact Us page for questions about sizing, products, availability, shipping or an existing order.
We’ll be happy to help.
